Julien Bek, an investor at Sequoia’s London office, posits that the next trillion-dollar enterprise will move beyond selling software or hardware. In a thesis titled "Services: The New Software," Bek argues that AI-native companies will replace traditional models by delivering direct outcomes—such as complete customer service—rather than just the tools to manage it. By combining AI with human expertise, these firms aim to provide finished results, functioning more like business process outsourcers than traditional SaaS providers.
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Source · Fortune
